Refund Policy

 

Online Purchases

Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a Return refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items sold with a promotional gift must be returned with the promotional gift.

Certain goods are exempt from being returned and include Sale or Discounted items.

To complete your return, we require an original receipt or proof of purchase.

Return Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return inline with our stated terms and conditions herein set out.

If your return is approved, then your credit will be processed, and awe will send you an email requesting your banking details. If your return is not approved the goods may be collected or return shipped to you at your cost. Please note important information relating to shipping costs and refunds below.

Late or missing refunds:

Please note refunds take a number of days to be processed. If you haven’t received a refund yet, please first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@lawnmower.co.za

Sale and Discounted items:

Only regular (or full) priced items may be returned, unfortunately sale items cannot be returned.

Do the lawnmowers have a warranty?

For domestic use all lawnmowers have a 1 year factory warranty. All machines carry a guarantee against factory fault.

 Exchanges & Defects:

At Rolux we work very hard to ensure the quality of all our products. However we recognise that sometimes a particular item may not measure up to our standards (or yours!) If you need to exchange a defective item because of this, please send us an email at support@lawnmower.co.za describing and showing the nature of the defect or damage. We will then arrange for the collection of the defective item and the subsequent re-delivery of a replacement item once the defective returned product has been assessed by our customer service team. Please note we only replace items if they are defective.

Shipping & Associated Costs:

To return your product, you should address your product to:

Rolux Lawnmower Babelegi (Temba / Hammanskraal), 0407 South Africa

Original shipping costs are non-refundable. If you receive a refund, and if you received a free or discounted freight charge for the initial merchandise delivery the cost of this free freight or discount amount shall be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.